Under general direction, assists Department Directors in planning and organizing Desert AIDS Project patient care programs through the management of 1) quality management and quality improvement programs, 2) grant funding and 3) public policy.

1. Plans, develops, implements and coordinates quality assessment/assurance and continuous quality improvement program. Responsible to develop, monitor and evaluate patient care programs which enable D.A.P. to assess and improve operations and patient health outcomes. Identifies and assesses problem areas related to patient care to include development and implementation of systematic solutions to such problems and subsequent monitoring, documentation and evaluation of these solutions. The position ensures that all programs are in compliance with applicable standards of external regulatory agencies and funding sources.
2. Ensures fiscal health of programming by identifying and pursuing grant funding strategies.
3. Manages policy and advocacy action network to focus on state, federal and local HIV public policy issues and represents D.A.P. in state, federal, local and other advocacy efforts

• Working with Department Directors, sets program quality and performance standards;
• Develops, directs and evaluates program outcome measures;
• Oversees the coordination and implementation of organization wide task forces engaged in process analysis and performance improvement – continuous quality improvement teams; cultural competency improvement programs;
• Plans and recommends policy and system initiatives incorporating clinical and services indicators;
• Develops departmental policies related to quality assurance activities, program efficacy and patient satisfaction;
• Maintains program planning, case statements, and evaluation mechanisms;
• Reviews and evaluates program effectiveness and makes recommendations for improvement;
• Researches, analyzes, and presents program options and recommendations to the Executive Director and Department Directors concerning programming issues;
• Prepares presentations, informational packets, and briefing materials for distribution to Program Directors, Executive Director, staff and patients;
• In collaboration with Department Directors, develops, implements, and evaluates agency program information dissemination tactics;
• Researches and writes updates as needed to keep staff and patients informed of programming;
• Champion and drive overall patient satisfaction and health outcomes to ensure program viability and growth;
• Monitors and analyzes all incident reports, investigates where appropriate and makes recommendations to Executive Director and Department Directors to prevent reoccurrence;
• Recommends new procedures to improve level of patient care services and maximize the use of resources;
• Develops and modifies the quality assurance plan, procedures, and documentation forms as required;
• Designs, initiates and coordinates methods for collecting, analyzing, storing, retrieving, and reporting program outcomes;

• Analyzes legislation pertaining to healthcare delivery as it affects patient care and health facility regulation;
• Represents agency interests on key legislative issues, task forces, committees, etc., and/or draft legislation, find sponsors, propose amendments, etc.
• Serves on various boards, councils, committees, or task forces to coordinate agency activities and facilitate agency goals and initiatives.
• Represents the agency with federal, state, and local government units, in the community, or with private organizations;
• Researches, analyzes, and presents policy options and recommendations to the Executive Director concerning local, state and national advocacy efforts and HIV-related public policy issues, as needed.

• Prepares monthly reports for Executive Director.
• Attends department and program staff meetings, agency wide staff meetings and other meetings as determined appropriate by supervisor.
• Participates in department and agency-wide strategic planning processes to inform agency’s goal and objectives related to programming; implements strategic planning according to established timelines.
• Other tasks as assigned.

Education - Minimum BA degree in Health Services, Public Health, Public Policy or related field, Master’s degree preferred;
Minimum of two years experience with responsibilities in community research, program evaluation and knowledge of quality assurance programs.
Previous relevant employment experience may substitute for educational requirement.

To maintain Revival’s volunteer program for soliciting, orienting, and placing volunteer (non-paid) staff.

• Recruit, train, and assign jobs to Revivals volunteers
• Define roles, responsibilities, and update job descriptions for all Revivals volunteers as needed
• Review and update Revivals volunteer policies and procedures as needed
• Develop and implement a training curriculum for Revivals volunteers
• Maintain volunteer computerized database including records regarding volunteer time sheets, hours of recorded volunteer service and volunteer application packets
• Process and fulfill volunteer job requests from Revivals stores
• Oversee volunteer’s safety training including safety meetings
• Develop and implement volunteer recruitment strategy
• Other relevant duties as assigned.

• High School diploma and 2 years college or comparable work experience; BA preferred;
• Experience in program development and volunteer management;
• Good written and verbal communication skills;
• Sensitive to client needs;
• Public speaking skills;
• Bilingual / bicultural preferred.

• Interface in a mutually cooperative way with Revivals staff and volunteers;
• Work as part of a team with other staff;
• Write volunteer job descriptions;
• Speak before groups for volunteer recruitment and develop pertinent curriculum.

• Ability to effectively communicate multiple projects and tasks.

To research, organize and write grant proposals for corporate, foundation and government grants.

• Research grant opportunities that match the goals and objectives of the organization;
• Gather information from various departments and coordinate or write grant proposals for government, corporate and foundation funds;
• Conduct research related to organization programs and issues;
• Monitor status of grants and submit required reports;
• Develop and maintain effective, long-term working relationships with grantors to facilitate approval of grants;
• All other relevant duties as assigned.

• BA degree
• Previous grant writing experience;
• Knowledge of grant writing methodology
• Demonstrated organizational skills;
• Ability to work cooperatively with the public and volunteers and be a team player;
• Excellent writing skills with ability to communicate effectively
• Proficient in MS Word, Excel and Windows

Answer donations phone lines and schedule pickups.

Schedule donation pick-ups;
Solicit donations from donor database;
Assist Dispatch Manager with sending thank you letters to donors, and flag those donors for future calls and solicitation;
Maintain database of donors and update as necessary;
Direct and guide volunteers, as assigned;
Other relevant duties as assigned.

High School diploma preferred; College degree strongly preferred;
Previous retail or thrift store donations experience;
Experience in scheduling pickups preferred;
Experience in telephone switchboard preferred;
Familiarity with Microsoft Outlook and Word, as well as general Windows knowledge.

Direct volunteers;
Handle disputes and complaints calmly;
Ability to deal with customers.

Health Educator/Risk Reduction Counselor (H.E.R.R.) provides direct service provision to African Americans, Latinos and women who are at highest risk for HIV infection and/or currently living with HIV/AIDS within our service area. This includes development of client self-management improvement plans, informational counseling, advocacy, outreach and skill building workshops. H.E.R.R. works in D.A.P.'s Palm Springs and Indio offices and works closely with inter-agency departments such as the heath center, case management, and education. (Scheduling and outreach may require working evenings and weekends.

Responsible for design and delivery of self management and skill building workshops (including topics on goal setting, problem solving, health literacy, nutrition, exercise, medication adherence, etc). Responsible for the development of a comprehensive inter-agency protocol which includes follow-up on linkages made, assessment of appropriateness of linkages and assurance that all clients needs have been, or are being met. Records all linkages made and follow up steps in client file. Conducts health literacy assessment and quality of life survey on each client.

Outreach and provide education about available services to community and health and social service providers serving vulnerable populations. Outreach and implement health education/risk reduction services to target populations using D.A.P.'s Indio and Palm Springs Community Centers.

Conducts program evaluation (process & outcome). Has direct involvement with data collection and entry and assures the confidentiality of all client data. All referrals should be followed-up with the client when reviewing action steps. Referral follow-up and services received must be documented in progress notes. Complete accurate documentation of client encounter. Performs program related functions such as maintaining participation logs, demographic data, completing required documentation, and participates in quality assessment activities.